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Rarely have I taken the time to write a formal letter such as this regarding my interaction with an employee of any business; however, I am taking the time because I was extremely impressed by the professionalism, knowledge, respect, courtesy, customer care, and dedication I received from Maxwell Melillo. He gave of himself and his time most generously. He was very thorough and addressed all of my concerns and answered all my questions explaining as needed. His roofing presentation was superb—and he physically inspected my roof.
Previously, I had received quotes from several other companies. This was the first time that a company representative conducted themselves in such a professional and thorough manner as Mr. Melillo. Additionally, he physically went onto my roof to look for issues and concerns. The other companies I had contacted, if they even took the time and effort to go up on the roof, it was only to take quick measurements. I can honestly say it was truly a pleasure to have met him and spent time going over my roofing needs.
In my opinion, Maxwell Melillo not only represents your company in an outstanding fashion but, he is the complete package and, I am thankful he was my sales consultant. He is a valuable asset to your organization. In this day and age, sadly, it is rare to find individuals who are not only knowledgeable and professional but, who cares about their employer and their customers’ needs. Mr. Melillo is one such man. I believe he will continue to deliver outstanding service to both you as well as your company’s customers. It is people like this that should be recognized for their efforts. It is for this reason that I am taking the time to write this.
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