Testimonials for Klaus Larsen LLC

Rarely have I taken the time to write a formal letter such as this regarding my interaction with an employee of any business; however, I am taking the time because I was extremely impressed by the professionalism, knowledge, respect, courtesy, customer care, and dedication I received from Maxwell Melillo. He gave of himself and his time most generously. He was very thorough and addressed all of my concerns and answered all my questions explaining as needed. His roofing presentation was superb—and he physically inspected my roof. Previously, I had received quotes from several other companies. This was the first time that a company representative conducted themselves in such a professional and thorough manner as Mr. Melillo. Additionally, he physically went onto my roof to look for issues and concerns. The other companies I had contacted, if they even took the time and effort to go up on the roof, it was only to take quick measurements. I can honestly say it was truly a pleasure to have met him and spent time going over my roofing needs. In my opinion, Maxwell Melillo not only represents your company in an outstanding fashion but, he is the complete package and, I am thankful he was my sales consultant. He is a valuable asset to your organization. In this day and age, sadly, it is rare to find individuals who are not only knowledgeable and professional but, who cares about their employer and their customers’ needs. Mr. Melillo is one such man. I believe he will continue to deliver outstanding service to both you as well as your company’s customers. It is people like this that should be recognized for their efforts. It is for this reason that I am taking the time to write this.    

Everything from start to finish was very well done. They were humble, and not pushy, and had a good presentation.

I was very happy with the professionalism demonstrated by the Klaus Larsen LLC team from start to finish. Also, as an employee of a non-profit agency serving children and families, Klingberg Family Centers, I was pleased to later learn of the charitable efforts and events that Klaus Larsen's company is planning. That is the type of company I want to promote...a company that exhibits integrity.

I never had a roof done before. I appreciated that their approach was so holistic. They did not work off of my own ignorance about roofing work. They explained what needed to happen. My house was built in 1957 and had tongue groove roofing. Over time, the tongue groove roofing had separated so they put some plywood on it. This was a simple thing but I liked that they gave me a full understanding of the cost and the work that they were doing. I really looked at the long term value of the work that they were doing. They did not want to just get paid. They wanted to make sure that their work had a long term value.

Dear Mr. Larsen: I wanted to reach out and commend you on your company's contributions to local veterans through the Santa Klaus Project. You have made a difference in the lives of numerous veterans and have likely inspired you employees and community members to give back to those who risked everything to keep our country safe. it is an honor to represent you and all of our veterans in the United States Senate Every Best Wish, Christopher S. Murphy  United states Senator

I am very happy with the work done by Klaus Larsen LLC. They were not the least expensive contractor that showed up at my house, but they used better quality materials and did some extra work for me installing soffet vents for my bathroom exhausts. Overall, I couldn't have been more pleased with the company or the job they did. The installers showed up as I was leaving for work and were done, including cleanup, before I got home. I think the company in general from the first sales visit to the production manager coming by to help install the soffet vents, were professional and helpful.

I was very, very pleased with the work, as well as his response to my emergency call. They put a roof on in the middle of a cold, snowy February when no one else would. I've recommended Klaus to several people and he recently did another roof in my neighborhood. I'm very satisfied. 

The dreaded words for any homeowner, "roof replacement". Contacted several contractors for quotes and recommendations. Krause Larsen was not the "cheapest", however, I was impressed with the knowledge and integrity of the company, starting with the estimator/salesperson. Quality products from a truly professional organization. I highly recommend Krause Larsen, and I may be contacting them next year for other work on my home. They earned my Five Star rating. Knowledge, integrity, professionalism displayed throughout.

We're really happy with the service and the follow-up repair that was needed for the siding. We only found a couple of nails and we're really happy with the roof. (This attached photo is the roof prior to a replacement.)

I'd like to recognize the salesman, and the foreman who ran the crew. They were absolutely amazing! He had his crew working, and they were happy. The long-term warranty sold me on this process. Klaus Larsen did a wonderful job in record time. They did the whole job in a day. I was most satisfied with their speed. They did the job amazingly fast with a large crew. My expectation is that the roof will probably last us the rest of our lives.

I'm 69 years old, and this is the best treatment I have ever experienced from a service co., of any kind, in all my adult life.

Dear Klaus,  All too often people only write to a company (or post online) to complain. But I just wanted to send you and your entire team a "Thanks and Job Well Done"! The excellent service that your company provided was in such stark contrast to the chimney company that I choose (total disaster) - I can't even begin to tell you. From the beginning of the process Steve Ohlund was very professional and knowledgeable, and followed up in a very timely manner to my many questions and concerns. He made me feel very comfortable in the process and was not overbearing or pushy at all (a common trait you do see during in-home presentations). He knows he has a great product and great people behind him, and that was very evident with the way he conducted his presentation and follow up. (Just an FYI - you weren't the cheapest in price, but you were very competitive, and the best in terms of value). The next step was working with Audrey and she was a true joy to work with. She was in constant communication and updated me throughout the entire process and was always a step ahead of my questions. She was always able to be reached, and was very friendly, courteous, and helpful. When the actual work began, I was at a national meeting in NYC, but my wife was extremely impressed with how hard everyone was working, and for how long each day they were here. We recently had our first child, and I was never more at ease with them being the only ones here. My son was actually able to sleep during the work too, so they get high marks on the noise level, or lack there of. The actual workers that were here, were professional, courteous, and incredibly hard-working. (Not to mention they were here working during the week that had the actual worst humidity and heat this summer.) In addition the foreman and a worker came here on a Friday night to make sure my chimney wouldn't leak (because it was supposed to rain that weekend), while I was still waiting for that chimney company to come back and fix their horrible work. The fact that they were even thinking of my house on a friday night, when they weren't even here that day, made me realize that your company is truly top-notch. The outside of our house was left in great condition, and I never found one nail in the grass. I wouldn't hesitate to recommend your company to anyone, and I would always be a referral if you need one. If money wasn't so tight right now, I would have your siding team here if they operated the same way your roofers do - that's just how good of a job they did. If we are ever able to have that done in the future, your company will be the first one I call. I just wanted to let you know you have an incredible team. Thanks!  P.S. - I was outside mowing the lawn this weekend, and was just so incredibly happy when I was looking at the roof.  

Professional, Hard-working, Knowledgeable, Honest, and competitively priced. The end results speak for themselves, and I would highly recommend them to anyone needing a new roof.

After reviewing the various quotes I received, I thought that Klaus Larsen would be able to do the best job and I was confident he would be able to complete it as originally quoted. The Platinum Warranty was somewhat of a consideration, but it was more important to me to be able to transfer the warranty if I chose to move, so the new homeowner would have that same warranty. I believe Klaus would do a good job for everybody. He completes his job as he is contracted, and he has a great team of people who do professional work. I wouldn't hesitate to recommend Klaus.  

Removed old roof and installed new roof with a 50 year warranty. Installed new gutters, and two new solar skylights. Complete cleanup afterward. Job done all in one day with minimal disruption. They were very punctual, responsive, and thorough. Came back three weeks after job was done when snow pack melted, to finish cleanup (nails and such).