All too often people only write to a company (or post online) to complain. But I just wanted to send you and your entire team a "Thanks and Job Well Done"! The excellent service that your company provided was in such stark contrast to the chimney company that I choose (total disaster) - I can't even begin to tell you. From the beginning of the process Steve Ohlund was very professional and knowledgeable, and followed up in a very timely manner to my many questions and concerns. He made me feel very comfortable in the process and was not overbearing or pushy at all (a common trait you do see during in-home presentations). He knows he has a great product and great people behind him, and that was very evident with the way he conducted his presentation and follow up. (Just an FYI - you weren't the cheapest in price, but you were very competitive, and the best in terms of value). The next step was working with Audrey and she was a true joy to work with. She was in constant communication and updated me throughout the entire process and was always a step ahead of my questions. She was always able to be reached, and was very friendly, courteous, and helpful. When the actual work began, I was at a national meeting in NYC, but my wife was extremely impressed with how hard everyone was working, and for how long each day they were here. We recently had our first child, and I was never more at ease with them being the only ones here. My son was actually able to sleep during the work too, so they get high marks on the noise level, or lack there of. The actual workers that were here, were professional, courteous, and incredibly hard-working. (Not to mention they were here working during the week that had the actual worst humidity and heat this summer.) In addition the foreman and a worker came here on a Friday night to make sure my chimney wouldn't leak (because it was supposed to rain that weekend), while I was still waiting for that chimney company to come back and fix their horrible work. The fact that they were even thinking of my house on a friday night, when they weren't even here that day, made me realize that your company is truly top-notch. The outside of our house was left in great condition, and I never found one nail in the grass. I wouldn't hesitate to recommend your company to anyone, and I would always be a referral if you need one. If money wasn't so tight right now, I would have your siding team here if they operated the same way your roofers do - that's just how good of a job they did. If we are ever able to have that done in the future, your company will be the first one I call. I just wanted to let you know you have an incredible team. Thanks!
P.S. - I was outside mowing the lawn this weekend, and was just so incredibly happy when I was looking at the roof.
Brian S. of Shelton, CT
Tuesday, August 30th