Roof Replacement Customer Testimonial from Susan M. in Newington, CT

I first received a letter from my neighbor that he was considering using Klaus Larsen to install a new roof.  He had done his homework and received several quotes from different contractors.  My neighbor reached out to several neighbors and because of the number of people impressed with previous work done in the neighborhood, 13 neighbors signed on this year and received a group discount.  The letter described the differences between Klaus Larsen and other companies.  Also a detailed list of what is included in the quote.

The salesman, Jeremy followed up with a visit to my house to see if I was interested.  We then set up an appointment.  Jeremy was on time, polite, professional and extremely patient.  He answered all of my questions.  I followed up several times by texting Jeremy with more questions and a change to my date for installation.  He was quick to respond.

A large crew showed up early in the morning and the roof was installed by the time I got home from work.  They left the yard clean and had even brought their own toilet.  They promised a $1 for any nails found in the yard.  So far no nails.  My house is a two story, 3 bedroom colonial with 2 small dormers and one large dormer.  The total cost was $6810.

Klaus Larsen the owner came the next day to run my charge card and was genuinely interested in how I felt about the process and the roof.

This was a major decision on my side since I have limited funds with a son being in college.  To top that I am a single woman and have often had service companies or repair companies take advantage by upcharging after a quote was given and half way through a project with no way out.  I was extremely nervous about trusting another contractor.  I want to assure others in my situation or similar situation to not worry and feel confident about trusting this company.

I will recommend Klaus Larsen to my friends and family without hesitation.