My initail quote was provided by Klaus Larsen, the owner. He was very informative and professional and discussed his company, the products he sold and detailed the roof replacement installation process. He answered all my questions to my satisfaction. While I quickly felt comfortable with Klaus and his organization I was concerned that his quote was more than I intended to spend so I decided to shop around. Klaus left me with an itemized estimate, documents regarding his company, brochures on the products and details on the warranty, a long list of references and a copy of his contractor license and insurance policy information.
After shopping around I concluded that Klaus Larsen provided the best solution for the best price, best warranty and best overall reputation for quality service. I had received one competitive quote that was $5000 higher than the Klaus Larsen quote with additional cost on a replacement of roof plywood if needed. I learned that when replacing a roof once the shingles are removed it may be discovered that some of the plywood roof sheets need to be replaced due to water damage. Many roofers quote without plywood replacement and with and additional cost for plywood replacement as needed. The quote from Klaus Larsen for a total roofing system includes replacement of any and all plywood as necessary. This eliminates the surprise of a much higher total cost than the original quote provided due to plywood replacement.
Upon deciding to go with Klaus Larsen I met with Jeremy Minter to sign a contract. Jeremy was very professional and helpful and clearly the installation process and answered my remaining questions. I was surprised that they were able to schedule to work so quickly and we agreed on a date for installation for the following week with an expectation to complete the job on my two story home in one and a half days. Other contractors had estimated three to four days to complete the job.
On the day of installation the crew was in my driveway around 7:10am and Klaus arrived shortly thereafter to review the work to be done and supervise his crew as they began removing two layers of shingles. The crew of 8 used large tarps hung from the roof edge to protect my home and shrubs during the removal of the old shingles. Two crew members stayed on the ground throughout the day keeping the yard clean and assisting the 6 other crewmen from the ground as required. Within a few hours shingle removal was complete and the old shingles were loaded into a trailer and hauled away. Next they replaced 20 water damaged plywood sheets and drilled venting holes in my soffits to improve air flow because my soffits had not previously been vented. Once this work was complete 6 crewmen installed drip edges, underlayment, ice and water barriers, vent boots, chimney flashing, ridge vents and new shingles. The crew was very organized, and worked very had throughout the day and did a quality job, better than I anticipated. By the end of the first day the installation was complete and my yard was clean. Klaus Larsen arrived around 5:00 pm to inspect the job and make certain that I was satisfied with all aspects of the job. There was one remaining issue that needed to be addressed but the company was very responsive until the final issue was resolved to my satisfaction. I knew from other reviews that they would do a good job but I was still impressed with the responsiveness and quality of their work. I am very happy that I decided on the Klaus Larsen organization to do the installation. I have already recommended Klaus Larsen to a relative.
Donald P. of Lebanon, CT
Wednesday, August 20th
